Feedback survey
A feedback survey that lives on your site
Ask how it went while it is still fresh — on a 0–10 scale, five stars or four faces. One snippet, one scale per survey, a clear figure tracked over time.
No credit card required. Set up in 2 minutes.
Know how your customers really feel
Pick the scale that fits the question. Net Promoter Score asks how likely someone is to recommend you, 0 to 10, and boils satisfaction down to one comparable number. Five stars is the rating people already expect after a stay or a purchase. Four faces is a single tap with no fence to sit on, for when you want the answer more than you want a decimal. Toimii puts the question where your customers already are, records the answer on the scale it was given on — never converted into another one — and turns the responses into a figure you can watch move. No separate survey tool, no exported spreadsheets.
Ask from the bottom of the page, not the middle of it
A sticky bar rides the bottom edge and stays out of the way until someone answers. The five stars sit right in the bar; a tap on the fourth opens the rest of the survey with four stars filled — the answer that was given, not a number derived from it. Dismissing it makes it stay dismissed. It can appear on a timer or once a visitor has scrolled far enough to have an opinion — this one is on a timer.
Or ask about more than one thing
A pulse survey walks through a few short questions one screen at a time, with a progress bar so nobody wonders how long this is going to take. Four faces keep every answer to a single tap, which is how you get all four questions answered instead of the first two — and how you learn which part of the visit moved the figure.
How embedding works
One embed snippet. That's it.
Works on any website
One embed snippet. No plugins. No maintenance.
Frequently asked questions
How does the feedback widget work?
Choose one of three scales — 0 to 10, five stars, or four faces — write your question, and embed the widget with one snippet. Visitors answer on your site; the answer is stored on the scale it was given on and is never converted into another. Responses land in your dashboard, where every survey is reported on its own — two surveys measure two different things, so they are never averaged together.
How is the score calculated?
That depends on the scale. On 0–10 you get a Net Promoter Score: responses are grouped into promoters (9–10), passives (7–8) and detractors (0–6), and the NPS is the percentage of promoters minus the percentage of detractors. Stars are reported as an average out of five, faces as an average out of four plus the share who picked a happy one — that scale has no neutral face, so every answer picks a side. Toimii does the maths and shows the trend — you just read the figure.
Where should I put the survey?
Anywhere your customers reach a natural moment to reflect — a post-purchase page, an order confirmation, a footer, or a follow-up link. Because it's one snippet, you can place it on any page or platform that accepts HTML.
Explore the other tools
Same snippet, same dashboard. Add another tool whenever you need it.
Add a feedback survey to your site
Free trial, no credit card required.
No credit card required. Set up in 2 minutes.