Troubleshooting

Usually one of three things:

1. The two lines don't match your component's embed page — the script URL and the element tag are generated per component, so copy both from there rather than from a guide.
2. The script never loaded. Open your browser's network panel and look for the cdn.toimii.io request — a 404 means the URL is wrong, and a blocked request usually means a Content-Security-Policy.
3. Your platform didn't allow the script. Some site builders only run custom code on paid plans, and some strip it for non-admin users.

Check the per-platform guide for the specific gotcha.

Open the component's website in the admin and check the Allowed Domains field. The domain you're embedding on must be listed exactly (no protocol, no path). Wildcards work — *.example.com matches every subdomain. After saving, the bundle rebuilds automatically and the new origin is allowed within seconds.

Check the Spam tab first — Toimii's heuristic scorer occasionally flags real submissions. Click "Not spam" to restore it and re-fire notifications. If it's truly missing, contact support with the time of submission and the website's public_code; we can find it in the ingestion logs.

First, try saving again — the build is asynchronous and an occasional retry usually clears transient failures. If it fails twice, look at the build status on the component's embed page; the error message is usually self-explanatory (most often: a typo in a field's icon name or an invalid color). Otherwise contact support with the component's URL.

The script loads asynchronously, so it never blocks your page — slow appearance is almost always the host page, not Toimii. Check your network panel and see when the cdn.toimii.io request resolves. If it's consistently slow, let us know — we'd want to know.